Refund Policy

1. Hotel Booking Refunds

Non-Refundable Hotels

Some hotels listed on the Vavila app are not eligible for refunds once a booking is made. Users should carefully review the hotel's refund policy before booking.

Partial Refunds

For certain hotels, users may be required to waive 25% of the booking fee if they wish to cancel their booking and receive a refund. This will be clearly stated during the booking process.

Early Cancellation

Cancellation of bookings before hotel managers accept your booking is free and comes with an instant refund to your Vavila wallet.

2. Money Deposits and Usage

Purpose of Deposits

Vavila is not a banking system and should not be used for storing money. All deposits made into your Vavila account must be for the purpose of booking hotels or shortlets.

Cancellation of Booking

In the event that a booking is canceled by either the hotel or the user, the deposited funds can be:

• Used to book another hotel on the platform
• Withdrawn to your personal account. Please note, funds can only be withdrawn to the same name used for opening your Vavila account and cannot be sent to third-party accounts or names.

3. Unusual Deposit and Withdrawal Activity

Instant Withdrawal Requests

Deposits made to Vavila without being used for bookings and immediately followed by a withdrawal request will be flagged as unusual activity. In such cases, the withdrawal will be held for 48 hours for further monitoring.

Security Monitoring

This delay is in place to help prevent money laundering, fraud, or any illegal activities. If deemed necessary, such activities will be escalated to the appropriate Nigerian security agencies for further investigation.

4. Property Listings

Non-Refundable Fees

All fees paid for property listings on Vavila are non-refundable.

Access to Platform

Once payment is made, you will be granted full access to post your property on the platform, in accordance with our terms and conditions.

5. Contact Us

If you have any questions or require further clarification regarding our refund policy, please feel free to reach out to our support team. We are here to help!

Vavila Synergy Limited
Email: [email protected]