FAQ
Vavila is a real-time hotel booking system and property listing software application service available in Nigeria. We provide users with an easy and efficient way to book hotels and properties.
Currently, our services are available only in Nigeria. However, anyone outside Nigeria can book hotels within the country through our platform.
No, we believe in transparency. There are no hidden charges. We charge a flat 4% fee for booking transactions.
Yes, you can cancel your booking before the hotel accepts it. If you need to cancel after acceptance, you can contact the hotel directly. In such cases, we waive 25% of the payment.
You can cancel your booking through the app. If the hotel has already accepted your booking, use the contact details provided to reach out to the hotel and proceed with the cancellation.
We charge a 4% fee for booking transactions. There are no additional hidden charges.
We take compliance seriously. Accounts that violate our rules and regulations or fail to comply with Nigerian laws will be banned.Upcoming Services
Yes, withdrawals are free.
Withdrawals can be made through the app, and our system ensures that the process is simple and secure.
Account and Security
No, we do not ask users for their login details. Your security is important to us.
Yes, we are excited to announce that flight booking tickets and car rental services will be coming soon to our platform.
You can reach our customer support by using the “Contact Us” button inside the app for any issues or inquiries.
All your data is safe with us. We prioritize user privacy and security.
Booking and Cancellation
You can check the status of your booking in real-time through our app.
Our motto is “Your perfect stay is just a click away.”If you have any further questions, please feel free to contact our support team. We are here to help!