Vavila charges a 6% commission on every successful booking made through the platform. This commission will be automatically deducted from the total booking amount.
Partners must clearly state whether a booking is refundable or non-refundable in the property description when listing. This ensures transparency and helps users make informed decisions.
Partners can only request a payout after the guest has successfully checked in. No payments will be processed before the guest's arrival, regardless of the booking status.
Treat all guests with care and respect, maintaining a welcoming and professional environment. Positive guest experiences help build a strong reputation on the Vavila platform.
Ensure that all property listings accurately reflect the rooms and amenities available. Misleading or false listings, as well as posting properties that are unavailable or significantly different from the listing, are strictly prohibited and may result in suspension or removal from the platform.
Clearly state your reservation and cancellation policies, including any fees, within the property description.
Maintain a high standard of cleanliness and upkeep for all listed properties to ensure customer satisfaction and positive reviews.
Adhere to all local, state, and federal regulations governing hotel and short-let accommodations. Vavila will not be liable for any legal issues arising from non-compliance.
Partners are responsible for managing and remitting any local taxes or charges associated with their bookings. Vavila does not handle tax obligations on behalf of partners.
Any fraudulent activities, such as manipulating bookings, reviews, or payment processes, will result in immediate suspension and potential legal action.
Vavila reserves the right to update these terms and conditions as necessary. Partners will be notified of any changes through their registered contact information.
In the event of emergencies or natural disasters (such as floods, fires, pandemics, or other unforeseen circumstances) that render the property unsafe or inaccessible, partners must promptly inform both Vavila and affected guests.
Partners are required to maintain clear and timely communication with guests during emergencies, providing updates and guidance as necessary.
In situations requiring immediate assistance (e.g., medical emergencies, fire, or security threats), partners must promptly contact local emergency services and inform the guests of the actions being taken.
Emergency contact numbers (such as police, fire department, and medical services) must be displayed prominently within the property and provided to guests upon check-in.
Partners are encouraged to offer flexible cancellation or rescheduling options to accommodate guests during such situations.
Vavila may, at its discretion, waive commission fees or assist in facilitating refunds if the booking cannot proceed due to documented emergencies.
Repeated liability issues or consistent failure to provide safe and secure accommodations may result in:
By listing a property on Vavila, partners acknowledge and agree to these liability and repercussion terms.
If you have any questions or concerns about these terms and conditions, please contact us at:
Vavila Synergy Limited
Email: [email protected]
