Payment Terms and Conditions for Hotel and Short-let Partners

1. Commission

Vavila charges a 6% commission on every successful booking made through the platform. This commission will be automatically deducted from the total booking amount.

2. Refund Policy Disclosure

Partners must clearly state whether a booking is refundable or non-refundable in the property description when listing. This ensures transparency and helps users make informed decisions.

3. Payout Options

Partners can only request a payout after the guest has successfully checked in. No payments will be processed before the guest's arrival, regardless of the booking status.

4. Professional Conduct and Guest Treatment

Treat all guests with care and respect, maintaining a welcoming and professional environment. Positive guest experiences help build a strong reputation on the Vavila platform.

5. Accuracy and Authenticity of Listings

Ensure that all property listings accurately reflect the rooms and amenities available. Misleading or false listings, as well as posting properties that are unavailable or significantly different from the listing, are strictly prohibited and may result in suspension or removal from the platform.

6. Reservation and Cancellation Policies

Clearly state your reservation and cancellation policies, including any fees, within the property description.

7. Property Maintenance and Cleanliness

Maintain a high standard of cleanliness and upkeep for all listed properties to ensure customer satisfaction and positive reviews.

8. Compliance with Laws and Regulations

Adhere to all local, state, and federal regulations governing hotel and short-let accommodations. Vavila will not be liable for any legal issues arising from non-compliance.

9. Taxes and Charges

Partners are responsible for managing and remitting any local taxes or charges associated with their bookings. Vavila does not handle tax obligations on behalf of partners.

10. Fraud Prevention and Security

Any fraudulent activities, such as manipulating bookings, reviews, or payment processes, will result in immediate suspension and potential legal action.

11. Platform Usage and Updates

Vavila reserves the right to update these terms and conditions as necessary. Partners will be notified of any changes through their registered contact information.

12. Emergency Situations, Natural Disasters, and Liability

In the event of emergencies or natural disasters (such as floods, fires, pandemics, or other unforeseen circumstances) that render the property unsafe or inaccessible, partners must promptly inform both Vavila and affected guests.

Partners are required to maintain clear and timely communication with guests during emergencies, providing updates and guidance as necessary.

In situations requiring immediate assistance (e.g., medical emergencies, fire, or security threats), partners must promptly contact local emergency services and inform the guests of the actions being taken.

Emergency contact numbers (such as police, fire department, and medical services) must be displayed prominently within the property and provided to guests upon check-in.

Partners are encouraged to offer flexible cancellation or rescheduling options to accommodate guests during such situations.

Vavila may, at its discretion, waive commission fees or assist in facilitating refunds if the booking cannot proceed due to documented emergencies.

Liability Disclaimer

  • Vavila shall not be held liable for any damages, injuries, losses, or inconveniences resulting from emergencies, natural disasters, or unforeseen circumstances affecting the property.
  • Partners are solely responsible for ensuring the safety and security of guests within their premises and must take reasonable steps to mitigate risks.
  • Vavila will not assume responsibility for any failure on the part of partners to follow local regulations, emergency protocols, or safety standards.

Repeated liability issues or consistent failure to provide safe and secure accommodations may result in:

  • Suspension or permanent removal of the partner's property listing from the Vavila platform.
  • Forfeiture of pending payouts related to affected bookings.
  • Legal actions if negligence or intentional misconduct is proven.

By listing a property on Vavila, partners acknowledge and agree to these liability and repercussion terms.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Vavila Synergy Limited

Email: [email protected]

Download the Vavila App