Terms and Conditions

  1. Introduction

Welcome to Vavila! These terms and conditions outline the rules and regulations for the use of Vavila’s software application services, including hotel booking and property listings. By accessing this service, we assume you accept these terms and conditions in full. Do not continue to use Vavila’s services if you do not accept all of the terms and conditions stated on this page.

  1. Definitions
  • “Company” refers to Vavila Synergy Limited.
  • “Services” refers to the hotel booking and property listing services provided by the Company.
  • “User” refers to any individual or entity using our Services.
  1. Use of Services

3.1 Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you have the legal capacity to enter into these Terms and Conditions.

3.2 Account Registration
To access certain features of our Services, you may need to register an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.2 Payment
Full payment or a deposit may be required at the time of booking. You agree to provide valid payment information and authorize us to charge the applicable fees to your chosen payment method.

  1. Property Listings

5.1 Listing Information
Property owners and managers must provide accurate and complete information about their properties. Vavila Synergy Limited reserves the right to edit or remove listings that do not comply with our standards or policies.

5.2 Listing Fees
Listing properties on our platform may involve fees. All fees are non-refundable unless otherwise stated.

  1. User Conduct 6.1 Prohibited Activities
    Users agree not to:
  • Use the Services for any unlawful purpose.
  • Post or transmit any content that is defamatory, obscene, fraudulent, or infringing on intellectual property rights.
  • Interfere with or disrupt the Services or servers. 6.2 Compliance
    Users agree to comply with all applicable laws and regulations in connection with their use of the Services.
  1. Intellectual Property

All content and materials available on our Services, including but not limited to text, graphics, logos, and software, are the property of Vavila Synergy Limited or its licensors and are protected by copyright and other intellectual property laws.

  1. Indemnification

You agree to indemnify, defend, and hold harmless Vavila Synergy Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of the Services or breach of these Terms and Conditions

2. Services Provided

  • Real-Time Booking: Vavila offers real-time hotel booking and property listing services within Nigeria.
  • Booking and Cancellation: Users can book and cancel hotel reservations through our platform. Bookings can be canceled before acceptance by the hotel or through direct contact with the hotel afterward, with a 25% payment waiver.
  • Fees and Charges: A flat 4% fee is charged for each booking transaction. There are no hidden charges, and withdrawals are free.

3. User Obligations

  • Compliance: Users must comply with all Nigerian laws and regulations. Any violation may result in account suspension or termination.
  • Account Information: Users are prohibited from sharing login details or any other personal information that could compromise the security of their account.
  • Booking Conduct: Users must ensure all booking details are accurate and up-to-date. Misuse of the booking system may lead to penalties or account termination.

4. Payments and Withdrawals

  • Transaction Fees: A 4% fee is charged for each booking transaction. This fee is transparent and disclosed at the time of booking.
  • Withdrawals: Withdrawals of funds are free and can be processed through the app. Users must follow the provided instructions to ensure successful transactions.

5. Data Privacy and Security

  • Data Protection: Vavila is committed to protecting user data. We do not ask for login details, and all personal information is securely stored and handled in accordance with our privacy policy.
  • Account Security: Users are responsible for maintaining the confidentiality of their account information and any activities that occur under their account.

6. Booking and Cancellation Policy

  • Booking Confirmation: Bookings are confirmed in real-time. Users will receive confirmation details via the app.
  • Cancellation: Bookings can be canceled before hotel acceptance through the app. For cancellations after acceptance, users must contact the hotel directly. A 25% payment waiver is applicable in such cases.

7. Prohibited Activities

  • Fraudulent Activities: Any fraudulent activities or attempts to exploit the booking system will result in immediate account suspension or termination.
  • Violation of Laws: Users must not engage in any activities that violate Nigerian laws or Vavila’s rules and regulations.

8. Upcoming Features

  • New Services: Vavila will soon offer flight booking tickets and car rental services. These services will be governed by additional terms and conditions, which will be communicated upon launch.
  • . Account Suspension and Termination
  • Non-Compliance: Accounts that violate our terms and conditions or fail to comply with Nigerian laws will be banned.
  • Appeals: Users may contact customer support to appeal account suspensions or terminations.

9. Limitation of Liability

  • Service Accuracy: While Vavila strives to provide accurate and timely booking information, we do not guarantee the accuracy or completeness of any information provided.
  • Third-Party Services: Vavila is not liable for any issues arising from third-party services, including hotels and properties listed on our platform.

10. Dispute Resolution

  • Issue Resolution: Users can resolve any issues related to withdrawals or failed bookings by using the “Contact Us” button inside the app. Our support team is available to assist with any concerns.

11. Changes to Terms and Conditions

  • Updates: Vavila reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes through the app or via email.

For any questions or concerns regarding these terms and conditions, please use the “Contact Us” button within the app to reach our customer support team.

By using Vavila’s services, you agree to these terms and conditions. Thank you for choosing Vavila!

Vavila Synergy Limited
Email: Vavilaapp@gmail.com
Phone: 09011864131
Address: FESTAC LAGOS NIGERIA